Frequently asked questions

No. Nomadesk is a Belgian-owned, operated and controlled company with no US parent or shareholders, so it is not subject to the US CLOUD Act. The CLOUD Act lets US authorities compel disclosure from US providers regardless of where data is stored. Because Nomadesk sits outside that legal reach, no such request can be served on us.

Your data is stored in Europe. Nomadesk operates six data centres across Europe: Paris, France (EU / EEA); Frankfurt, Germany (EU / EEA); Poznań, Poland (EU / EEA); Amsterdam, Netherlands (EU / EEA); Copenhagen, Denmark (EU / EEA); London, United Kingdom (UK — outside EU); Ghent, Belgium — Headquarters. You can choose your preferred country, and we will configure your environment accordingly. Contact us with your preference and we will set the residency before your vault goes live.

Yes. Your data can be restricted to EU locations only and never stored in the UK. We will configure your environment so that both primary and replica data stay within EU jurisdictions, giving you a clean EU-only residency boundary. Tell us the requirement when you set up, and we will lock residency to EU data centres.

Yes, Nomadesk is GDPR compliant. You are the data controller for the content you store, and Nomadesk acts as the data processor on your instructions. A Data Processing Agreement (DPA) is available and can be signed as part of onboarding, setting out each party's responsibilities under GDPR.

No. Your content is never used to train AI models, ours or anyone else's. We do not ingest customer files into any training pipeline, and we have no plans to. Your data is processed only to deliver the collaboration and storage services you signed up for, nothing more.

ISO 27001 and ISO 42001 certification are currently in progress. These cover information security management and AI management systems respectively. Until certification is granted, our controls are documented and reviewed internally, and we can share the current status and scope with prospective customers on request during procurement.

Security and privacy compliance is overseen by a dedicated Chief Information Security Officer (CISO) and an external Data Protection Officer (DPO). Together they maintain the security program, run risk assessments, manage incidents, and ensure obligations under GDPR and applicable standards are met. Their work is reported to management and available for audit review.

Nomadesk is 100% owned by Belgian shareholders, as registered in the Belgian eSTOX register. There is no foreign parent company or outside investor holding a controlling stake. This means corporate decisions, including how customer data is handled, are made within Belgium and remain under European legal jurisdiction.

On Nomadesk Cloud, your data is deleted 30 days after your subscription terminates, after which it is irrecoverable. With Nomadesk Private, your own retention policies apply because the platform runs on infrastructure you control. We can confirm deletion in writing on request, and there are no hidden copies held beyond the stated window.

Yes. Nomadesk Private can run fully on your own premises with no internet dependency. The platform can remain operational even when air-gapped from the public internet. This suits regulated and classified environments where external connectivity is not permitted. Files, sharing and vaults work over your internal network. Most Nomadesk Private Cloud have a connection to the internet, only for validating their licenses key and access to upgrades and patches. Nomadesk never has access to the infrastructure. Never.

No. People you share files or folders with do not need a Nomadesk licence; share links give external recipients access without one. Access to Digital Vaults, which carries richer permissions and audit, is reserved for licensed Nomadesk users. This keeps day-to-day sharing free for external parties while protecting governed content.

Nomadesk Cloud — European secure collaboration platform hosted in Europe: encrypted vaults, file sync, sharing and mobile access, run and supported by Nomadesk. Nomadesk Private — The same collaboration platform deployed on-premises or in your own data centre, under your operational and jurisdictional control. EUDataVault.EU — European object storage (S3-compatible) for backups and large data sets, with a free 10 TB trial. Integration platform — Nomadesk as a secure collaboration foundation: embed vaults, sharing and file workflows into your own applications via APIs.

Nomadesk Cloud is built for: Organisations that want secure collaboration without running infrastructure. Nomadesk Private is built for: Governments, defence, healthcare and enterprises with sovereignty requirements. EUDataVault.EU is built for: Teams needing sovereign, cost-predictable European storage. Integration platform is built for: Software vendors and enterprises building on top of secure collaboration.

Yes. Both Nomadesk Cloud and Nomadesk Private expose the full REST API, so vaults, sharing and file workflows can be embedded directly into your own products and portals.

Hosted by Nomadesk in European data centres. Nomadesk operates, patches and monitors the platform. Full API access; can be embedded into your own applications. Best for: Fast deployment with European data residency and no infrastructure work.

On-premises or in infrastructure you choose and control. You own the deployment, keys and operational boundary. Full API access; can be embedded into your own applications. Best for: Strict sovereignty, air-gapped or regulated environments.

In Europe. Nomadesk Cloud runs in European data centres operated under European jurisdiction. Nomadesk Private runs on infrastructure you choose and control, including air-gapped environments.

Yes. It is the same platform in both deployment models, so the migration path is supported and our Ghent-based team can run it with you.

€14 per month includes 1 user and 1 TB of storage. Additional users are €6 per additional user / month and additional storage is €8 per additional TB / month.

1 user with 1 TB: €14 per month. 25 users with 5 TB: €190 per month. 100 users with 20 TB: €760 per month.

Cost per user falls as you scale. Pricing shown applies to Nomadesk Cloud only; Nomadesk Private is quoted separately.

Yes. You can start a free Nomadesk Cloud trial online and be collaborating in minutes — no infrastructure work and no sales call required.

Yes. EUDataVault.EU includes a free 10 TB trial of S3-compatible European object storage, which you can start from the storage page.

If an account already exists for your email address, sign in instead of creating a second one. If you cannot get in, our team can help you recover access.

Email sales@nomadesk.com or call +32 9 496 36 24. You can also send us the details of your organisation through the contact page and we will come back to you.

Yes. We run supported proofs of concept scoped to your environment and users, together with migration and integration services delivered by our own engineers.